ANZ
Finalist: Best Plain English Document — Private Sector 2013
Memorandum of Mortgage
Judges' comment
Overall, we found this document clear and well organised.
We were particularly impressed with the simple language, glossary, and clear structure. We were also impressed and encouraged by the considerable effort ANZ must have invested in making this important document clear for its customers.
Media statement
ANZ is delighted to be a finalist for Plain English Document — Private Sector.
ANZ is constantly looking for ways to improve how it serves customers. We understand that it is important to be accessible, transparent, and supportive for our customers. Plain English documents tick all of these boxes.
As New Zealand's largest home lender, we register over 36,000 new mortgages a year. Writing our mortgage documents in plain language ensures our customers have clear information about the security we require when we lend, and the rights and responsibilities they have. Nothing is buried in the fine print.
We believe our dedication to Plain English sets us apart, and being a finalist recognises that.
Fred Ohlsson
Managing Director ANZ Retail and Business Banking