Candi Harrison
Customer Service Consultant, USA
Candi Harrison was the Web Manager at the US Department of Housing and Urban Development from 1995 to 2005. Under Candi’s leadership, the organisation won numerous awards, including the Digital Government Award for outstanding citizen service.
Candi founded and led the US Web Managers Forum, currently more than 3000 members strong, to encourage government web managers to exchange ideas and solutions. She wrote US government web policies, and she founded and co-chaired the US Federal Web Managers Council.
Candi retired in September 2005, after 24 years of federal government service. Since then, she has published a blog with her ideas on providing great customer service (candioncontent.blogspot.com); taught courses for Digital Government University and others; and served as a consultant on government customer service practices.
In 2014, Candi served as Lead Judge for the US ClearMark Awards. She has judged those awards and New Zealand’s WriteMark Plain English Awards for many years.
Before her government service, Candi worked in student services at the University of Pennsylvania and Rider University. She holds a Bachelor’s Degree in English Education and a Master’s Degree in Higher Education Administration, both from Indiana University.
Candi lives in Tucson, Arizona.