2010 WriteMark |
Friday 3 September 2010 |
New Zealand Plain English Awards |
|
Susan Kleimann
President, Kleimann Communication Group (USA)
Susan Kleimann, PhD, is one of the foremost leaders in the United States on clear communication in written documents. With over 30 years experience, Susan has also become an internationally recognised expert on the tangible benefits of plain English. She is a sought-after speaker on qualitative and quantitative research and evaluation, information design, instructional design, and organisational process analysis.
Since founding Kleimann Communication Group in 1997, Susan has led numerous research and document design projects to connect public or organisational policy with people in a meaningful way. She and her team have evaluated and redesigned many high-profile documents that have produced measurable results for both the organisation and consumers.
Some of Susan’s many clients include the Internal Revenue Service, the Federal Trade Commission, and the Securities and Exchange Commission. Susan has testified before the Senate about the information needs of the elderly, won numerous awards for her work, and published many articles and books.
Susan served as the first Executive Director of the Center for Plain Language and as the second Director of the Document Design Center at the American Institutes for Research. She also received a prestigious fellowship from the US Government Accountability Office.
