Westpac

Website address

www.westpac.co.nz/home-loans

Judges’ comment

This is a well-written and well-constructed website that explains a complex range of options and considerations in clear, straightforward language. Taking out a home loan is an important decision, made even more so by the current housing affordability crisis. This website shows you have worked hard to make your home loan information clear and comprehensible. We particularly liked the friendly tone, the user-focused organisation of content, and the useful tools such as checklists and calculators.

Media statement

For the sake of plain English and brevity, we’ll keep this short. Navigating the task of buying a home can be daunting, so we take pride in cutting out the clutter, clearing confusion, and making things easier for home buyers.

It’s extremely important to us at Westpac that we make it easy for New Zealanders to understand our content and stories, so winning the People’s Choice — Best Plain English Communication award for the home loans section of our website is something we take immense pride in. And being nominated by a member of the public makes it an even sweeter win. We will aspire to continue to make our communications clear, easy to read, and to the point for our customers.